These conditions explain your rights, obligations, and responsibilities and those of "Mavico Logistics Limited T/A Mavico Removals". A contract is a two-way arrangement, and it is important that everyone knows where they stand. Where we use the word 'you' or 'your' it means the customer; 'we', 'us' or 'our' means " Mavico Logistics Limited T/A Mavico Removals " These conditions can only be changed or amended by our written agreement.
Mavico Removals is the trading name of the company Mavico Logistics Limited (Company Registration number:12526463) and registered in England and Wales with the registered office at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ E-mail address: email@example.com and Telephone number: 07762 906609
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word 'You' or 'Your' it means the Customer: 'We', 'Us', 'Our' of ‘Claim Handler' means the Remover.
These terms and conditions can be varied or amended subject to prior written agreement. In Clauses 8, 9, 10, and 11 We limit or exclude Our liability for loss and damage. All our moves are covered by our Goods in Transit Insurance.
Our quotation, unless otherwise stated, does not include, cancellation/ postponement waivers, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.
Our Quotation is valid for sixty days from the date of issue unless the pricing by which we operate across the business changes.
Additional charges may apply in the following circumstances:
It will be your responsibility to:
Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by Us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make Your own arrangements for their transport and storage.
By entering into this Agreement, you guarantee that:
If offered and paid for in advance of the commencement of the services, we agree to waive the charges in Clauses 6.1.1, 6.1.2 & 6.1.3. Our agreement to waive the charges is conditional upon Us receiving written notice of Your intention to Cancel/Postpone no later than 17:00 hours on the preceding Working Day before Services commence. The Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement.
Unless otherwise agreed by Us in writing, payment is required in full by cleared funds at the time of booking the removal or storage period. In default of such payment. We reserve the right to refuse to commence removal or storage until such payment is received.
In respect of all sums which are overdue to us, We will charge interest on a daily basis calculated at 3% per annum above the prevailing base rate for the time being of the Bank of England.
We reserve the right to charge waiting time if We must stop the unloading process due to any outstanding payments or charges due to us.
We will only accept liability for loss or damage
We reserve the right to reject claims if any of the following is not provided:
Unless agreed by the claim's handler that another form of application is acceptable
We reserve the right to reject your claim if this is received incomplete
Valid proof of purchase includes the following:
All proof of purchase provided must display the date of the purchase and the value of the item being claimed
If it is proven that the goods are under one years old and covered by warranty, we may reject your claim and advise you to contact the manufacturer. This is subject to the damaged item.
Unless stated otherwise by the claims handler this we need pictures evidence showing the item before and after the move took place.
Valid Images include the following:
Images not accepted include:
Claims must be made within (7) days of the move date in writing to firstname.lastname@example.org
If an extension is required a written request must be made to the claims handler and approved. Consent to such a request will not be unreasonably withheld.
Once the claims form is submitted, we will not accept any other claims form all items must be included in the first form submitted
We reserve the right to close claims if we do not receive a response fourteen (14) days from sending acknowledgement of receipt
If we do not receive a response for your claim within 20 days of providing an offer your claim will be closed
Once an offer is provided this can either be disputed or accepted with 10 days of receiving the offer
We aim to repair or provide compensation based on the value of the item in used conditions
Once compensation is agreed this cannot be changed later
If we are unable to repair or compensate for an item, we may offer a specialist service
Unless agreed by the Claim Handler we may replace the damaged item
We reserve the right to replace the item with a second-hand reconditioned product
We reserve the right to reject any claim if the waiver liability has been signed
If items have been placed in storage or picked up by another company/agency all liability is waivered at the point of inception
We will not be held liable for any missing items that are not included in the inventory list
We will not be held liable for any additional instructions provided at the time of the move if we were not informed prior
Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore Our liability is limited as follows:
We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in breach of contract.
We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:
For items referred to in Clause 4.
Where goods are handed out from the store Our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 11.1 below).
We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:
there is no breach of this Agreement by Us or by any of Our employees or agents
such loss or damage is not a reasonably foreseeable result of any such breach. 13 Delays in transit
Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.
If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.
Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.
"Lien" is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 22). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.
If there is a dispute arising from this Agreement, which cannot be resolved, either party may refer to the Alternative Dispute Resolution (ADR) scheme provided by Removals Ombudsman.
Our right to sub-contract the work
Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.
We will use Our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.
Any dispute between us will be governed by the law and jurisdiction of England and Wales. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.
If You instruct Us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by You seven days after sending it by first class post to Your last address recorded by Us.
If You do not provide an address or respond to Our correspondence or notices, We may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by You seven days after the publication date of the newspaper. Note: If We are unable to contact you, We will charge you any costs incurred in establishing Your whereabouts.
Where we produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or within a reasonable period agreed between us, notifying Us of any errors or omissions.
If payment of Our charges relating to Your goods is in arrears, and on giving You three months' notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the sales proceeds does not cover the outstanding amount, We may seek to recover any outstanding amount from You.
If payments are up to date, We will not end this contract except by giving You three months' notice in writing. If You wish to terminate Your storage contract, You must give us at least 10 working days' notice (working days are defined in Clause 6 above). If We can release the goods earlier, We will do so, provided that your account is paid up to date. Charges for storage are payable up to the date when the notice should have taken effect.